HCA, Hospital Corporation of America Front Office Coordinator, Clinic PRN - North East in San Antonio, Texas
Location: Northeast Imaging Center 12602 Toepperwein, Suite 101 San Antonio, TX 78233
South Texas Radiology Imaging Centers (STRIC) provides full service, outpatient diagnostic imaging and interventional radiology services in San Antonio, Texas. STRIC prides itself in providing exceptional customer service in every aspect of their business, with highly qualified and experienced registered technologists performing medically responsible imaging exams using some of the latest imaging technology available. STRIC's growth strategy is centered around adapting to the needs of its patients by continually adjusting to a constantly changing environment. For more information go to http:/stric.com.
General Statement of Duties:
This position is responsible for ensuring both patients and physicians of an effective and professional means of registering for procedures at the facility level. Provides good communication by using proper telephone etiquette, and forwards information efficiently. Must accurately schedule Radiology procedures and will perform a range of secretarial and clerical duties.**
Essential Job Functions://
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; andensures availability of treatment information by updating and retrieving patient records.
Optimizes patients' satisfaction, referring physician satisfaction, and RIS modality resource (e.g. ImageCast) utilization by scheduling appointments appropriately in person or by telephone; and comforts patients and their family by anticipating anxieties; answering patients' questions; maintaining the reception area patient focused.
Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Updates the designated Air Traffic Control (ATC) person on a regular basis. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status; annotates all scheduling changes appropriately in the patient’s history notes.
Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information, including but not limited to waivers, ABN’s, financial responsibility forms; and notes all paperwork with appropriate instructions from MD preferences. Accurately follows collection policies and processes.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Processes films/copy requests as needed and assists in the printing process; obtains outside previous films as needed and defined by STRIC policy.
Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics:
*Education: *High School Diploma or GED.
Experience:Employee completes initial and ongoing training and competencies as defined by facility which are specific to the needs of the patient population served
Preferred:RIS, Radiology Medical Records Training desired but not required.
Minimum License, Certificates, or Registrations Required:* *Must type a minimum of 30 Net Words Per Minute (NWPM). Must be certified by taking Texas Workforce Commission Typing test and providing certificate.
Job: *Admitting Registration Clerical & Scheduling
Title: Front Office Coordinator, Clinic PRN - North East
Location: Texas-San Antonio-South Texas Radiology Imaging Centers
Requisition ID: 08059-3048