PERFORMANT Processing Services Representative in SAN ANGELO, Texas

The Processing Services Representative is assigned accounts specific to a client which may change from time to time. The focus of the position is to perform clerical duties such as review and process various types of transactions, conduct data validation, data entry, and/or other process type functions for client s accounts. Specific processes and procedures for the position will be dependent upon individual client assignment. The essential functions for the position include: Learns, understands, and appropriately applies various client and account type programs, as well as applicable regulatory requirements and rules Uses intuitive computer systems and applications to perform assigned clerical duties Compile and verify accuracy of information from various sources based upon assignment Sort information according to priorities based upon criteria defined for the assignment and prepare source data for entry into systems Accurately enter data of various types of customer and account information (text and numerical) from source documents into systems within assigned time limits agreed upon and established for the process by the client and Performant management Review data for deficiencies or errors, correct any incompatibilities, if possible, and check output Will make phone calls to various entities to validate information and/or status of certain processes Effectively follow procedures and instructions for assigned client processes and apply data program techniques for systems Review account data and status or process accounts in accordance with guidelines provided Maintains strict confidentiality of client data Effectively escalates questions or process issues to supervisor Arrives to work on-time, works assigned shift(s), and maintains regular attendance Follows and complies with company and departmental policies, processes, and procedures Responsible for utilizing resources to ensure compliance with client requirements as well as any applicable federal or state regulations Successfully completes, retains, applies, and adheres to content in required training, as assigned, including, but not limited to, client and/or departmental training, system or application training, information security and privacy, anti-harassment, and other compliance and policy/procedure training Consistently achieve or exceed established productivity, quality, compliance, or other metrics and goals assigned Demonstrates Performant core values in performance of job duties and all interactions Correct areas of deficiency and oversight received from quality reviews and/or management Performs other duties as assigned Required Skills and Knowledge: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills, and abilities required Comfortable in a fast-paced office environment performing multiple tasks cohesively with keen attention to detail Strong data entry skills with high accuracy Good communication and interpersonal skills: ability to listen, be succinct, and demonstrate positive customer service attitude Solid skills and adaptable to using various office technology: computer, various applications and navigation of on-line tools and resources, keyboard, mouse, phone, and headset Ability to apply knowledge learned in training from various forms (memos, classroom training, on-line training, meetings, discussions, etc.) Ability to follow processes, procedures, and regulations in the workplace Ability to effectively perform work independently and work cooperatively with others to promote a positive team environment Ability to adapt quickly and transition effectively to changing circumstances, assignments, programs, and processes Ability to consistently perform job responsibilities Operates with unwavering professionalism and ethical standards Possess a pos