The Legacy at Long Meadow Move In Coordinator in Richmond, Texas
The Move In Coordinator is responsible for the smooth transition of a new resident into the community. Additionally, they will be responsible for assisting the Sales Department in handling all administrative tasks.
Serve as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home. As needed, aid residents and their family members with the adjustment to the Community. Completely and accurately follow new move in checklist. Prepare all necessary paperwork and build the new resident administrative file. Create and maintain a list of moving resources for the new residents. Perform day-to-day clerical work connected with the position. General Duties:
Respond to resident concerns and complaints in a professional and caring manner. Elevate issues to your supervisor when appropriate. Demonstrate knowledge of each resident as an individual. Understand and ensure compliance with all Federal (Title 22) and state regulations concerning the department. Maintain a safe and secure environment for all staff, residents and guests, following established safety standards. Immediately report all hazardous conditions or equipment safety issues to the Executive Director. Demonstrate knowledge of infection control, i.e., adequate hand-washing, blood borne pathogens procedures, universal precautions, etc. Use Universal Precautions and follow established policies concerning exposure to blood/body fluids. Report occupational exposure to blood, body fluids, infectious materials and hazardous chemicals in accordance with the propertys policies and procedures governing accidents and incidents. Communicates effectively and displays tact and friendliness when dealing with residents, families, visitors, co-workers, and supervisors. Support a positive and professional environment in the Community by adhering to guidelines in the employee handbook including dress code, time off requests and employee breaks. Attends scheduled in-services and trainings; be dependable and reliable according to attendance and punctuality standards. Maintain all required certifications/licensures and training as required by state law and company policy. Demonstrate flexibility in work schedule as evidenced by working holidays, evenings, weekends and additional shifts when necessary to ensure adequate coverage within the department. Performs other duties consistent with the position as assigned by Sales and Marketing Department team members. SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:
Must be eighteen (18) years of age Must have a high school diploma or equivalent Prefer one year experience working with seniors, preferably in the Senior Housing Industry Able to safely operate standard household equipment (dishwasher, iron, vacuum, washer, dryer) Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.) Able to operate standard office equipment, including fax machine, copier, telephone, etc. Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care Able to work with seniors and patiently interact with cognitively impaired individuals Able to be flexible, adapt and respond to change, make decisions in stressful situations and prioritize tasks and projects. Able to process information and apply common sense understanding to follow and carry out written or oral instructions. Able to analyze, solve and respond to problems or concerns. Able to count and perform moderately complex math problems Able to read, write and speak the English language and to interact and communicate effectively with employees, supervisors, physicians, health care professionals, residents, and their families Must be highly motivated and able to work independently Able to obtain and maintain valid first aid certification Able to obtain and maintain valid Food Handler’s certification, as needed Be mobile and able to perform the physical requirements of the job. Good physical health, verified by a health screening, including a chest x-ray or an intradermal test result not more than 6 months prior or seven (7) days after employment