Texas Parks & Wildlife Customer Service Representative I (Fee Collector) in Mission, Texas

Customer Service Representative I (Fee Collector)



Customer Service Representative I (Fee Collector)


$2,257.77 Monthly


Mission, TX

Job Type

Regular Full Time


State Parks

Job Number





5/31/2018 11:59 PM Central

Hiring Contact

Yanira Lacio, (956) 584-9156

Work Address

Bentsen-Rio Grande Valley State Park, 2800 South Bentsen Palm Drive, Mission, TX 78572

  • Description

  • Benefits

  • Questions

General Description

Under the direction of the Office Manager/Team Leader, this position is responsible for performing general clerical duties and providing customer service and information to the public for Bentsen-Rio Grande Valley State Park. Duties include, but are not limited to, assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors and answering telephones. Prepares correspondence and reports. Assists in performing and maintaining inventory of concession items for retail sales. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

JOB POSTING: 18-00805

Qualification Guidelines



  • Completion of the 8th grade.


  • No experience required.


  • If driving is required, applicant must possess a valid State driver's license.



  • Graduation from High School or GED.


  • One year experience in areas such as general clerical, cash handling or customer service;

  • Two years experience in accounting, typing, filing, record keeping, data entry, word processing and spreadsheet software.

Knowledge, Skills and Abilities

  • Knowledge of office practices and administrative procedures;

  • Knowledge of basic mathematics;

  • Knowledge of telephone procedures and etiquette;

  • Skill in using MS Word, Excel and Outlook;

  • Skill in effective verbal and written communication;

  • Skill in providing quality customer service in a courteous and professional manner;

  • Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

  • Skill in using standard office equipment;

  • Skill in making independent, sound and timely decisions;

  • Ability to accurately handle cash and account for revenue collected;

  • Ability to work independently with little or no supervision;

  • Ability to work as a member of a team;

  • Ability to work under stressful conditions;

  • Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

  • Ability to accurately follow instructions;

  • Ability to maintain confidentiality;

  • Ability to maintain basic records;

  • Ability to handle busy telephones;

  • Ability to handle long lines of customers courteously and effectively;

  • Ability to learn on-line registration system;

  • Ability to learn new software applications;

  • Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

  • Ability to conduct work activities in accordance with the TPWD safety program.

Additional Information


  • Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

  • Required to adjust to changing schedules;

  • Hours may be reduced or extended as needed through primary peak season from March to September;

  • Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

  • Required to travel 5% with possible overnight stays;

  • May be required to operate a State vehicle;

  • Must conform to TPWD dress and grooming standards, work rules and safety procedures;

  • Non-smoking environment in State buildings and vehicles.


In order to be considered for this position, the following information is required:

  • Submittal of a completed online application;

  • Work history experience MUST be completed in the online application;

  • A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable);

  • Applicants must attach a DD214 or other supporting documentation to the online application to claim Veterans Preference.

NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application. A skills test may be conducted at time of interview.

Army 15, 36, 42, 56, 68, 88, 89, 92

Navy SH, YN, SN, Limited Duty Officer, CWO

Coast Guard YN, 360

Marine Corps O1

Air Force 3A, 3M