RNRC ENTERPRISE INC Inbound Call Center in IRVING, Texas

General Purpose Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities answer calls, respond to emails, and live chat handle caller s inquiries by telephonically, by email and by internet research required information using available resources provide caller with product and service information enter caller s information into system process applications identify and escalate priority issues document all call information according to standard operating procedures complete call logs produce call reports Education and Experience high school diploma or equivalent proficient in relevant computer applications required language proficiency knowledge of customer service principles and practices knowledge of call center telephony and technology some experience in a call center or customer service environment good data entry and typing skills knowledge of administration and clerical processes Key Competencies verbal and written communication skills listening skills problem analysis and problem solving customer service orientation organizational skills attention to detail adaptability stress tolerance Immediate hire.