Manpower Group Associate, Operation Services in Irving, Texas

Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.

We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a must - and engage, include and collaborate at every turn.

We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

This position is responsible for the fulfillment of the CoreLogic product offerings supporting our customers in the mortgage and capital markets industry including tax, escrow, lien release and default services.

Conducts research of data, loan monitoring, quality assurance and payment processing. Extracts and compiles data into documents and reports, using a variety of tools. Processes and researches a high volume of issues, where issues are typically more complex that requires moderate knowledge of customer and company requirements. Makes outbound phone calls to taxing authorities / clients / third party vendors to procure data. May performs a variety of clerical functions as assigned.

Job Duties

*Position is in the Recoveries Department

*Conducts research of data. Leverages all available resources, such as existing databases, internal systems, third party sources and/or public information on the internet to effectuate the recovery of CoreLogic base tax advances.

*No outbound collection calls to consumers.

*Research with tax agencies the disposition of certain tax payments. Request refunds as appropriate.

*Skip Trace consumers benefitting from CoreLogic base advances to determine current location information for letter processing.

*Generate letter series to consumers identified as benefitting from erroneous payments requesting reimbursement.

*Answer inbound 1-800 line communicating with payment beneficiaries regarding research findings as outlined in the letter series.

*Manage work queue inventory prioritizing by state and dollar amounts to maximize recovery efforts.

*Meet departmental production and quality requirements.

*Update MS Access Database as required.

*Image backup to internal systems.

*Team Player mentality is a must.

Education, Experience, Knowledge and Skills

*High School Diploma or equivalent

*1-3 years related experienced (college education may count for related experience)

*Excellent verbal and written communication skills

*Excellent customer and listening skills

*Intermediate computer skills required to retrieve, query, create and update documents and spreadsheets containing basic formulas and formatting

*Attention to detail

*Ability to work independently and maintain tight deadlines

*Tenacity for solving detailed issues

*Analytical skills and good judgment

*Knowledge of company/client applications/system/requirements

*Team player mentality is a must

CoreLogic offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. Please apply on our website for consideration.