MD Anderson Cancer Center Patient Access Representative in Houston, Texas

Patient Access Representative

Location: United States, Texas, Houston, Houston (TX Med Ctr) at https://mdanderson.referrals.selectminds.com/jobs/13805/other-jobs-matching/location-only

Admin/Clerical Support at http://mdanderson.referrals.selectminds.com/landingpages/adminclerical-support-opportunities-at-md-anderson-cancer-center-8

Hospital & Clinics 710377

Requisition #: 118409

The Patient Access Representative in Access Operations at MD Anderson Cancer Center provides accurate, efficient, and courteous access to services for new patients. They provide excellent customer service to patients and providers, communicate with referral sources, schedule and register new patients, verify insurance information, secure authorizations, and advise patients of their financial responsibility. The Patient Access Representative works to support the organizational mission and produces exceptional customer experience results in access and phone service measures.

The University of Texas MD Anderson Cancer Center is ranked the nation’s top hospital for cancer care by U.S. News & World Report’s “Best Hospitals.” MD Anderson’s mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.

KEY FUNCTIONS:

  1. Patient Access:
  • Utilizes medical acceptance criteria to screen and schedule appointments for new patients, to ensure optimal efficiency in clinic operations.

  • Communicates clearly and professionally in all patient communications.

  1. Revenue Integrity:
  • Collects complete and accurate financial and consent data during intake and registration process, and verifies data during new patient registration.

  • Obtains insurance information, verifies benefits, and secures authorizations when needed.

  • Communicates financial information to patients, including cost estimates, payment plans, discounts, and supplemental financial assistance; providing clarification on medical overrides and account reviews as appropriate.

  1. Documentation:
  • Completely and accurately documents communications with payors, patients, and the treatment team, using established guidelines for each area and demonstrating appropriate task prioritization and urgency.

Employment Status: Regular

Employment Type: Full-Time

FLSA Status: Non-Exempt

Salary Range: $34,000 - $42,500 - $51,000

EDUCATION:

Required: High school diploma or equivalent.

EXPERIENCE:

Required: Four years of experience in healthcare, insurance, or related field, to include one year of experience in a patient access setting.

Preferred:Five years business experience in healthcare, insurance, or a multi-specialty physician practice.

OTHER:

Required: Must pass pre-employment skills test as required and administered by Human Resources.

WORKING CONDITIONS:

Frequency

Deadlines

Patient Contact

Sedentary Environment

Occasionally 11-33%

Constant 67-100%

PHYSICAL DEMANDS:

Frequency

Weight

Carrying

Keyboarding

Sitting

Reaching

Standing

Walking

Rarely 1-2%

Constant 67-100%

Constant 67-100%

Rarely1-2%

Seldom 3-10%

Occasionally 11-33%

Up to 5 lbs

COGNITIVE DEMANDS:

Mathematical Skills/Reasoning

Attention to detail

Multitasking

Oral Communication

Problem Solving

Interpersonal Skills

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html