SMG - NRG PARK Exhibitor Services Coordinator in HOUSTON, Texas

Essential Duties and Responsibilities Include the following: Provide excellent customer service when assisting exhibitors, guests and internal staff at all times. Respond in a timely manner to exhibitor inquiries, both verbal and written communication. Process, route and file incoming and outgoing correspondence and ensure timely replies and/or action. Review all correspondence to remain informed of all activities and pertinent information. Attend event meetings as required. Process exhibitor orders through the online ordering system (Boomer) for trade shows daily. Maintain a variety of records and/or files such as daily deposits, expense records, and exhibitor services event reports. Work exhibitor services desk in the NRG Center and the NRG Arena as facilitated by event management. Coordinate and assist all Exhibitor Services Part-Time service desk staffing. Prepare Exhibitor Services desk materials for conventions and trade shows. Handle and balance cash for service desk. Maintain and order all necessary supplies and materials for exhibitor services department. Order Exhibitor Services Part-Time staff uniforms and performs audits of inventory. Responsible for preparing parking pass request received for events and document in Boomer. Create parking memos or parking credential boards for event staff. Promptly FedEx necessary client materials. Maintain and perform quarterly audits of parking pass inventory. Perform and/or assist Finance department with electrical collections for conventions or trade shows. Receive and screen telephone calls. Research industry trends for further efficiency of services offered. Assist Event Services as necessary. May perform other duties as assigned. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with all policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work as needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Possess knowledge of the principles of facility management, building operations, maintenance practices and safety requirements. Coordinate and satisfy the requirements of multiple events occurring simultaneously. Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations. Work independently, exercising judgment and initiative. Work effectively under pressure and/or stringent schedule and produce accurate results. Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment. Knowledgeable in online ordering and online ordering systems. Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Follow oral and written instructions and communicate effectively with others in both oral and written form. Polite and helpful demeanor when assisting patrons, exhibitors, clients, subcontractors and staff. Education and/or Experience Four (4) years of college level business training and a minimum of four (4) years of experience in a clerical, secretarial positions or experience in working events; or an equivalent combination of education and experience. Knowledge of exceptional customer service and Exhibitor Services practices required. Previous administrative exper