Hired by Matrix, Inc. Microsoft Client Analyst in Fort Worth, Texas
Microsoft Client Analyst
Job Location:Fort Worth
- Our Client, an international automotive giant, is seeking a Microsoft Client Analyst possessing a minimum of 2 years of experience.
Installs, configures, and maintains application equipment and support application infrastructure environment.
Determine application needs and incorporate them into the design and overall plan for application support.
Organizes and coordinates the activities associated with installation, deployment, and upgrade of software and hardware relating to application environment.
Responsible for acting on existing Level 2 (L2) and Level 3 (L3) trouble tickets established in the tracking system.
Receive complex tickets that Level 1 (L1) help desk support and technical support analyst cannot resolve.
Identifies, researches, and resolves technical problems proactively establishing root cause and mitigation recommendations to prevent further issues.
Documents, tracks and monitors the problem to ensure timely resolution.
Responsible for customer service and end-user training.
Familiar with a variety of the field’s concept, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of tasks.
A certain degree of creativity and latitude is required.
Works under general supervision; typically reports to a team lead or supervisor/manager.
- Minimum of 2 years’ experience.
Applied knowledge in the following areas with 2+ years of experience:
Experience with Windows XP or 7 migration to Windows 10.
This position requires both knowledge of software below and the ability to explain concepts to end users.
Microsoft Office 2013 and 2016.
Microsoft Outlook 2016 and Skype for Business.
Basic understanding of Networking (E.G. DNS, DHCP, QIP).
Windows: Intermediate 2-4 years; used within 6 months.
MS Office: Intermediate 1-2 years; used within 6 months.
Customer Service: Intermediate 1-2 years; used within 6 months.
Performance Skills / Competencies
Attention to detail
Strong problem solving and analytical skills.
Strong Verbal and written communication skills
Required to work well within a team and individually self-motivated.
Strong interpersonal and conflict management skills.
Experienced providing one on one or small group training as a function of technical support.
Please submit your resume for consideration. Once submitted, feel free to contact Rushi at 858-703-6733 for additional information.
Approx. Duration: 6 months
About Hired By Matrix
Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.
As the staffing industry evolves, Hired by Matrix continues to develop and grow. By combining our expertise with a keen understanding of each client’s needs we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.
Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.
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