Tarrant County College District Information Center Assistant in Fort Worth, Texas
The Information Center Assistant plays a key role in helping new to college prospects and current students by providing excellent customer care in enrollment and technical support within a contact center environment.
Essential Duties and Responsibilities
Provides phone, email and chat support within a contact center environment
Ensures excellent customer care delivery through attitude, attention, passion and the ability to connect with prospects and students
Accurately creates, escalates and closes customer cases
Effectively collaborates and communicates with co-workers by submitting updates and event announcements.
Accurately creates and edits knowledge base articles
Detail oriented with the ability to multi-task and follow procedures
Ability to think independently and make decisions
Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions
Supports the core values of the College: student success, access, excellence, services to the community, diversity, innovation and creativity
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Education, Experience, Certifications, Licensures
High School diploma or General Equivalency Diploma (GED)
One (1) year experience working in a contact center environment or equivalent customer service experience
Proficient with Windows and Mac OS operating systems with superb navigation skills utilizing various browser applications
Types a minimum of 35 wpm
Professional telephone etiquette with excellent oral and written communication skills
Background that supports consistent employment and job stability
Desired Education, Experience, Certifications, Licensures
Two-year degree from an accredited college or university
Experience working within an institution of higher learning
Bilingual: Spanish or Vietnamese
Physical Demands and Work Environment
Please click here for a list of physical demands and work environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Special Instructions Summary
This is a part-time position, maximum 19.5 hrs. per week.
Hours: Mon – Thur: 3:00 p.m. – 7:00 p.m. Fridays: 1:30 p.m. – 5:00 p.m.
Job Title: Information Center Assistant
Posting Number: P001712
Position Type: Part-Time
Position Status: Part Time
Grant Funded: No
Class Code: 35
Pay Rate: $13.25
Department: DT Information Center
Posting Date: 01/12/2018
Contact: Maria Olmos-Maldonado