Ply Gem Building Products Shipping Clerk in Dallas, Texas
The Shipping Support Representative is responsible for verifying and communicating order status with status with special emphasis orders shipped via our truck. Work closely with Fleet Supervisor and Dispatcher and Delivery Drivers. Perform essential administrative tasks.
Ensure delivery freight manifests are returned from Delivery Drivers. Cross reference and ensure shipping documents are turned in with the corresponding manifest. Check order number against the list of orders displayed on the manifest. Data entry delivered paperwork and review sheets per manifest and cod’s.
Communicate status of daily backorders to Dispatcher, Sales, Service and Production Control. Working with Sales, provide information regarding backorders and arrange new delivery date(s).
Provide daily up date support for Fleet Supervisor and Dispatcher on driver route status. Communicate with Delivery Drivers routinely.
Write bills-of-lading for common carrier shipments. Dispatchestrailer load(TL) andless-than-a trailer loadshipments (LTL).
Distribute intra-departmental reports. Maintain DOTC reports both daily and weekly as well as Puller/Loader performance report. Provide status of outstanding orders to the invoicing department. Provide administrative support to Distribution Manager and Fleet Supervisor on limited basis.
Provide delivery status to internal/external customers. Receive and initiate phone calls, faxes, and emails throughout the day. Contribute to dispatch support for Delivery Drivers (breaking down manifests). Provide information and answer queries from Delivery Drivers while on the road.
KNOWLEDGE, SKILLS and ABILITIES
Knowledge of and proficient in the use of personal computers, MS Word, Excel, PowerPoint and Access and company designed software programs
Knowledge of and proficient in 10-Key
Skill and ability to demonstrate professional business etiquette
Skill in interpersonal relationships with emphasis on reaching out, being friendly and showing courtesy
Ability to maintain professional attitude and demeanor at all times
Ability to follow general guidelines and procedures
Ability to offer situation specific solutions/options to customer needs
Ability to organize and problem solve
Ability to develop and maintain rapport with a wide variety of individuals
Ability to be sensitive and show positive regard to customers and co-workers
Ability to effectively perform job duties under a high level of activity and a variety of conditions and restraints
Ability to deal effectively with difficult people and/or situations
Ability to willingly accept responsibility
Ability to set priorities and use good judgment
Ability to meet company and departmental appearance standards on the job
Ability to type 50 wpm
Ability to function effectively in a fast-paced stressful environment
Ability to multi-task job duties
Ability to contribute to a safe and drug free workplace
Ability to meet quality standards
EDUCATION/EXPERIENCEHigh School Diploma or equivalent
Minimum 2year clerical experience, preferably where the nature of work involves interactions with freight-forwarders