Select Medical Patient Services Specialist - Medical Front Office - in Carrollton, Texas

Baylor Scott & White Institute for Rehabilitation

Patient Services Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation (A Division of Select Medical) carries a well known reputation for patient care and exceptional quality outcomes. We serve all people through exemplary health-care, education, research and community service. Fourteen years running Baylor Institute for Rehabilitation and our partner Kessler Institute for Rehabilitation has been named in U.S. News & World Report's as “America's Best Hospitals." We are JCAHO certified and won the Quality Texas Foundation Performance Excellence Award.

In April 2011, Baylor Health Care System ( and Select Medical entered into a partnership which launched Baylor Institute for Rehabilitation. Baylor chose to enter into this partnership because the core competency of BHCS was the medical aspect of the business. We wanted to be the best in Rehabilitation Services and the joint venture helped us continue on the vision to offer top notch quality care, provide more service lines to our patient and to be in the top five hospitals in the nation. Select Medical and Kessler were the obvious choice for partnership.

Throughout DFW, BSWIR has about 2,000 employees and we continue to grow. We currently have the following locations throughout the Dallas/Ft. Worth making us one of the most recognized and largest rehabilitation providers in the nation:

3 Inpatient Rehab Hospitals (Free standing)

2 Inpatient Rehab Units in Baylor Hospitals

7 Acute Care Therapy Departments

71 Outpatient Therapy Locations

We are seeking a Patient Services Specialist!

Choose to be an integral part of a team that helps patients achieve their greatest potential and work toward productive, independent lives. The Patient Service Specialist (PSS) ensures the highest level of customer service to patients, fellow employees, and referral sources through the coordination and administration of facility’s “front office” activities. Ensure that all activities that directly affect billing for services provided are accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established company policies and compliance programs.

Employees in this position will:

  • Greet patients and visitors to the facility in a pleasant tone and timely and courteous manner.

  • Answer and direct all telephone calls.

  • Accurately schedule patients for appointments.

  • Obtain patient, billing and insurance information in order to maintain current and accurate information in patient files, documentation software (TherapySource) and in RT billing system.

  • Prepare forms and reports as well as conduct billing or collection activities as necessary.

  • Perform general clerical functions including a working knowledge of all front desk duties.

  • Coordinate patient charts and appointments to ensure timely service.

  • Verify insurance eligibility of patients and authorization to determine if services are covered.

  • Provide information to patients advising them of their financial responsibility and payment required at each visit.

  • Administer quality assurance programs to ensure patient satisfaction with facility.

  • Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow.

  • Maintain a system of controls for cash receipts, including daily entry in TherapySource and RT and daily reconciliation processes to ensure proper handling of monies received.

  • Foster and support a workplace culture that emphasizes the importance of Customer Service.

  • Work with patients, doctors, payors, CBO, and internal departments of Baylor Rehab and Select Medical to resolve concerns and problems.

  • Adjust work schedule, in the event the needs of the facility change.

  • Travel to non-home location clinic or other site for training or coverage when necessary.

  • Perform other duties as requested.

Minimum Skills, Knowledge & Abilities (including licensure, certification and other job-related credentials)

  • High School Diploma or equivalent required

  • Courses in bookkeeping and accounting OR work experience in a healthcare or related setting.

  • One to two years medical billing and administrative experience preferred.

  • Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians.

  • Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service.

Baylor Institute for Rehabilitation offers a very comprehensive career ladder in whatever may interest you.

Invent your career at Baylor Institute for Rehabilitation!

Select Medical is an equal opportunity employer committed to dealing with employees in a nondiscriminatory manner and based on job-related qualifications and abilities. The Company will recruit, hire, train, and promote all persons without regard to race, color, sex, religion, national origin, veteran status, age (40 and over), marital status, disability or history of disability (except where physical or mental abilities are a bona fide occupational qualification) or any other protected status.

ID: 70019

Street 2: 1933 East Frankford Road, Suite 110

External Company URL:

Street: 19269 BIR – Carrollton (Frankford)