Hired by Matrix, Inc. Telecommunications Engineer in Austin, Texas

Telecommunications Engineer

Job Type:Contract

Job Location:Austin


Job Description:

Job Summary

  • Our Client, an education publishing company, is seeking a Telecommunications Engineer possessing a bachelor’s degree and strong knowledge of Avaya (including Avaya Blue), NEC, Cisco and Serenova voice systems.

  • This role can be based in Austin, TX, Centennial, CO or Iowa City, IA or remote.


  • Provide technical thought leadership while interacting closely with the client.

  • Provide consistent and frequent project status updates and project issues to key stakeholders

  • May be required to perform other related duties / projects as assigned

  • Provides exceptional technical and/or analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems.

  • Self-directed, making major contributions to teams, and contributes significantly to client satisfaction.

  • When acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables.

  • Interfaces directly with clients/others outside the company, recognizes business opportunities and helps to develop them.

  • Perform analysis and diagnosis of complex voice and data network issues.

  • Work and collaborate with project teams and various technology team members across corporate organizations.


Minimum Education Required

  • BS degree or work experience.


  • Seeking key player in the architecture, design, and implementation of contact center and back office integrations including call center workflows.

  • Strong knowledge of Avaya (including Avaya Blue), NEC, Cisco and Serenova voice systems is a must.

  • Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas.

  • Capable of diagnosing and evaluating complex issues.

  • Work is performed with minimal direction and reviewed by senior management.

  • Provides solutions to a diverse range of complex problems.

  • Experience working remotely.

Please submit your resume for consideration. Once submitted, feel free to contact Rushi at 858-703-6733 for additional information.

Approx. Duration: 6 months

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

As the staffing industry evolves, Hired by Matrix continues to develop and grow. By combining our expertise with a keen understanding of each client’s needs we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

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