Querencia at Barton Creek Concierge part time 2p-10p in Austin, Texas

Sensational only begins to describe Querencia, Austin's premier, resort-style retirement community. It's not about aging, it's about growing. No other Austin, Texas retirement community looks at senior living quite like Querencia. We replaced all the myths, preconceptions and conventional wisdom with a new concept in senior living. It's based on listening carefully and understanding the goals, dreams and full potential of each resident. Querencia is nestled in the scenic Texas Hill Country, in west Austin's Barton Creek neighborhood. Our life care community includes 167 Independent Living suites, 40 Assisted Living suites, 23 Assisted Living-Memory Support suites, and 42 Skilled Nursing/Long-term Care beds.

Benefits offered at Querencia:

  • Medical, Dental, Vision, FSA, and Short -term disability after 60 days for full time employees

  • Company Paid Life Insurance for full time employees

  • PTO- Paid Time Off- after 90 days up to 22 days a year for full time and part time employees

  • 401K with company match for full time and part time employees

  • Premium Holiday Pay (time and one half) for seven legal holidays if worked for all employees

  • Employee Assistance Program (EAP) for all employees

    We are looking for a part time Concierge to work the 2p-10p shift 3 days a week.

POSITION SUMMARY

Responsible for interacting in a courteous and friendly manner with guests, callers, residents and staff. Performs light clerical duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

  • Sets the tone as the face of Hospitality for Querencia.

  • Assists residents with transportation/valet requests, work orders, and other special requests.

  • Answers outside calls as needed.

  • Adheres to standards and guidelines for Querencia’s concierge desks.

  • May fulfill role at both Independent Living and Plaza concierge desks.

  • Participates in mandatory trainings and in-service.

  • Assists in ongoing orientation and training of new Team Members.

  • Coordinates communication between Concierge and Transportation/Valet Team Members.

  • Acts as first point of contact for all maintenance requests for both residents and other departments. Submits work order requests and inputs information into PM Works system in a timely manner.

  • In Independent Living, Has full understanding of security systems and responds appropriately to system prompts.

  • In Plaza, assists Nursing Staff with emergency situations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience

  • High school diploma or general education degree (GED) required;

  • One to three years related experience in a customer service environment, preferable in a senior living setting.