The TJJD youth rights program manages a confidential formal grievance system through which youth under the agency s jurisdiction, their parents or guardians, or youth advocates may file grievances concerning the care, treatment, services, or conditions provided for youth in TJJD state-operated facilities or programs and receive a prompt and fair response based on a thorough review of the complaint. The youth rights clerk performs complex (journey-level) clerical work to support the goals and objectives of the youth grievance system and provide clerical support to youth rights specialists responsible for local oversight of the youth grievance process. Work involves collection of grievances, data entry and file maintenance, and production of related reports. Requires occasional interaction with youth designated as youth grievance clerks that assist other youth with the grievance process, parents and guardians, and youth advocates. May train others. Works under general supervision with moderate latitude for the use of initiative and independent judgment. REQUIREMENTS: High school diploma or GED. One year of full-time wage-earning clerical or general office experience. The completion of 30 undergraduate course hours may substitute for the one year of required experience. Note: Any diploma, GED, or semester hours required to meet minimum qualifications must be obtained from an accredited educational institution. This position is subject to mandatory pre-employment drug testing and any offer of employment is contingent upon acceptable results from a drug screen conducted for the agency. MILITARY OCCUPATIONAL SPECIALTY (MOS) INFORMATION: Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor s Office at Administrative Support MOS Codes. KNOWLEDGE,SKILLS AND ABILITIES: 1. Knowledge of office procedures. 2. Knowledge of spelling, punctuation, grammar, and arithmetic. 3. Knowledge of business and youth rights program terminology, methods, and procedures. 4. Knowledge of agency s supply requisition process. 5. Knowledge of records administration and maintenance techniques and procedures. 6. Skill in using a personal computer and office equipment. 7. Ability to prepare and maintain records, files, and reports. 8. Ability to make arithmetic computations. 9. Ability to maintain strict confidentiality of sensitive material. 10. Ability to work consecutively on multiple assignments and to prioritize and organize assignments with varying deadlines. 11. Ability to work collaboratively with all stakeholders and maintain a professional, courteous demeanor.