The University of Texas at Austin Administrative Associate in Austin, Texas

Administrative Associate

Hiring department

ITS Networking

Monthly salary

$3,166+ depending on qualifications

Hours per week

40.00 Standard from 800AM to 500PM

Posting number


Job Status Open

FLSA status Non-exempt

Earliest Start Date Immediately

Position Duration Funding expected to continue

Position open to university-wide applicants

Location Austin (main campus)

Number of vacancies 1

General Notes

Must be Authorized to work in the United States on a full time basis for any employer.

Required Application Materials

  • A Resume is required in order to apply

  • A Letter of Interest is required in order to apply.

  • A List of 3 References is required in order to apply.

Additional Information


Provide administrative support for voice, network, cable, security system, and video services for both ITS and the UT System Office of Telecommunications.

Essential Functions

Enter various types of work order in MySoft for new service, moves, adds and changes from customer-supplied information. Communicate with the customer to determine exact needs. Monitor and review steps for completed orders. Review completed orders for changes and enter corrections in MySoft. Provide customer service to internal and external customers in person, via phone, or via email. Provide accurate, courteous, and timely responses to questions and requests. Provide quality control for orders written by other staff members. Review work orders for accuracy before releasing the orders to be worked. Administer Network Equipment Service Agreements. Provide information to customers and enroll them in our program for maintaining and renewing service contracts. Provide training, backup and assistance to other Business Office staff as needed.

Marginal/Incidental functions

Other related functions as assigned.

Licenses: Class "C" Operator's Driver's License. Applicant selected must provide a current three year Driving Record from the current state of residence. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident.

Required qualifications

High School graduation or GED. Five years of clerical experience. Strong written, verbal, and interpersonal communication skills. Able to work collaboratively within a team and also able to work independently with limited supervision. Professional appearance and demeanor. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor's degree. More than five years of clerical experience. Familiarity with university policy and procedures. Experience with DEFINE. Demonstrated experience providing customer service in a professional environment.

Working conditions

May work around standard office conditions

Repetitive use of a keyboard at a workstation

Use of manual dexterity

Climbing of stairs

A criminal history background check will be required for finalist(s) under consideration for this position.

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

If hired, you will be required to complete the federal Employment Eligibility Verification form, I-9. You will be required to present acceptable, original documents to prove your identity and authorization to work in the United States. Information from the documents will be submitted to the federal E-Verify system for verification. Documents must be presented no later than the third day of employment. Failure to do so will result in dismissal.

UT Austin is a Tobacco-free Campus